REFUND & RETURNS POLICY
Last Updated: August 2026
Overview
At Wax 5th Ave all candles, wax melts, and soaps are handcrafted and made to order. Because of the nature of our products we are unable to accept returns or issue refunds for buyer’s remorse, personal preference, or products that have been used or opened.
We stand behind the quality of everything we make. If your order arrives damaged or you received the wrong item please contact us and we will review your request.
Conditions for Returns
To be eligible for a return or replacement:
- Your order must have arrived damaged in transit or contain the wrong item
- You must contact us within 7 days of delivery
- You must provide your order number and a photo clearly showing the issue
- Items must be unused and in their original condition
The following cannot be returned:
- For health, hygiene, and safety reasons, opened or used soaps, candles, wax melts, and other personal or home fragrance products cannot be returned
- Products damaged due to improper storage or exposure to heat after delivery
- Products delivered to an unoccupied or unattended address exposed to high temperatures
- Products where expedited shipping was recommended and declined
Warm Weather & Heat Sensitivity Policy
Wax products are sensitive to heat. During periods of high temperatures we may recommend or require expedited shipping for certain destinations. If expedited shipping is declined, or if a package is left outdoors, in a mailbox, parcel locker, or otherwise unattended after delivery, Wax 5th Ave is not responsible for melting or other heat-related damage.
Once a package is marked as delivered by the shipping carrier, Wax 5th Ave is not responsible for lost or stolen packages. Customers should contact the carrier directly if they believe a delivered package is missing.
Shipping Address Accuracy
Customers are responsible for providing an accurate and complete shipping address at checkout. Orders returned due to an incorrect or incomplete address may require additional shipping charges before being resent.
How to Request a Return or Replacement
- Email us at wax5thaveco@gmail.com within 7 days of delivery
- Include your order number and a photo of the damaged or incorrect item
- We typically respond within two business days
- If approved, Wax 5th Ave may, at its discretion, replace the item, issue a refund, or provide store credit
Refunds & Remedies
Approved remedies are issued at the discretion of Wax 5th Ave and may include a replacement, refund to your original payment method, or store credit.
Original shipping charges are non-refundable except where required by law. If a replacement is approved due to our error or shipping damage, we will cover the cost of shipping the replacement item.
Returns Shipping
If we request that an item be returned we will provide return instructions. Return shipping costs will be covered by Wax 5th Ave when the return is due to our error or shipping damage.
Exchanges
Exchanges are available for damaged or incorrect items only. Replacement items will be the same product whenever available. If the original item is unavailable we may offer a comparable replacement, store credit, or a refund.
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded but may be exchanged if return conditions are met.
Gifts
If an item was marked as a gift and shipped directly to you, you will receive store credit for the value of your return. If the item was not marked as a gift the store credit will be issued to the original purchaser.
Governing Law
This policy is governed by the laws of the State of Arizona.
Contact Us
Email: wax5thaveco@gmail.com
Wax 5th Ave LLC
309 N Verde Heights Drive
Cottonwood, AZ 86326